Refunds

Our promise

Not happy with the full song? Within 30 days of delivery, choose a free fix — a new style, or the name sung the way it should be — or a full refund.

The free preview of about a minute that you hear before you pay is your main guarantee. Before you pay, you can hear how we'll sing the name, and you can add one more detail to the preview for free, up to two times.

How to ask for a refund

1. One free fix per song: a new style, or the name sung the way it should be. Or, if you'd rather, a full refund — you don't have to try the fix first. Ask within 30 days of delivery by writing to support@writeasongfor.me with your order number; a real person replies within 1 business day.
2. You also get a full refund within 30 days of delivery if something is broken on our side: the wrong name, broken audio, or a song that was never delivered.
3. When a refund is made, the gift page and the download link are closed.

UK and EU buyers

If you live in the UK or the EU, you have 14 days to cancel your order. For digital content such as your song, this right ends once we start making and delivering your song, if at checkout you asked us to start making and delivering your song right away, before the 14-day cancellation period ends, and you acknowledged that once we start, you lose your right to cancel this order. We confirm both in your order email. This only affects the separate 14-day cancellation right: our promise above still applies.

Extras

The same song in another style ($12) is covered by the same free-fix-or-refund promise as your main song.

A song for someone else ($12) is a song credit. It doesn’t expire, and you can give it to anyone: whoever opens its link fills in the quiz and gets a full song. If you haven’t used it, you can ask for its $12 back within 30 days of your song’s delivery; after that it simply stays valid. A refund of your song doesn’t cancel a song credit you haven’t used.